Monitoring and Evaluation Services (MES)

A tried and true methodology.

Anchoring our program for MES are three core elements: incentive system, internal controls, beneficiary engagement. This trifecta is critical to driving the achievement of sustainable outcomes.

First, we evaluate the implementation of an incentive system that encourages those implementing the project to ethically meet their donors’ expectations. This entails:

  1. Establishing a code of ethics that details the behaviors and values critical to delivering results
  2. Determining goals and establishing aligned SMART Key Performance Indicators (KPI) to enable evidence based assessments and timely corrective measures.
  3. Creating rewards to reinforce values and code of ethics.

Next, we assess the operation of effective internal controls that:

  1. Encourage the retention of personnel adhering to the code of conduct; promote efficient work processes; and establish effective overseers with the time commitment, independence, and knowledge to hold others accountable.
  2. b. Assess the risks of fraudulent procurements, misappropriation of assets, falsified reporting, and other negative outcomes.
  3. Provide cost-effective controls to mitigate identified risks.
  4. Allow for efficient and timely communication procedures so employees, donors, and external stakeholders get the information they need to perform their duties, oversee implementation, and assess effectiveness.
  5. Use quarterly meetings to compare actual outcomes with expected results, identify the real causes behind any variances, and correct issues.

Lastly, we examine the engagement of beneficiaries to make them stakeholders in achieving and sustaining the donors’ desired outcomes.

  1. We survey beneficiaries’ opinions during the design phase and incorporate appropriate feedback.
  2. We assess their satisfaction with the services provided a year after implementation.

To simply, Our MES’s methodology comprises of 10 steps: